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Hosted Phone System

Personal

 Residence
 Office

Business

 Enterprise
Click-to-Call
Yes
Yes
Yes
Yes
Yes
FONcall®
Yes
Yes
Yes
Yes
Yes
Scheduler
Yes
Yes
Yes
Yes
Yes
Night Mode
Yes
Yes
Yes
Yes
Yes
VoIP-Ready (Unlimited)
Yes
Yes
Yes
Yes
Yes
Outlook Integration
Yes
Yes
Yes
Yes
Yes
Phone Status Indicator
Yes
Yes
Yes
Yes
Yes
Unlimited Extensions
Yes
Yes
Yes
Yes
Yes
Advanced Caller ID
Yes
Yes
Yes
Yes
Yes
CRM Integration
Yes
Yes
Yes
Yes
Yes
Voicemail: 600 hours
100 Hours
200 Hours
300 Hours
400 Hours
1000+ Hours
Voicemail to Email
Yes
Yes
Yes
Yes
Yes
Operator Control Panel
No
No
Yes
Yes
Yes
Hot Desk
No
No
Yes
Yes
Yes
Customizable Integration
No
No
Yes
Yes
Yes
Call Parking
Yes
Yes
Yes
Yes
Yes
Analog & IP Phones
Yes
Yes
Yes
Yes
Yes
Ring-all (Blast Group)
Yes
Yes
Yes
Yes
Yes
Call Forwarding
Yes
Yes
Yes
Yes
Yes
Dial by Name Directory
No
No
Yes
Yes
Yes
PSTN Fallback
No
No
Yes
Yes
Yes
BLF (Busy Lamp Field)
Yes
Yes
Yes
Yes
Yes
Auto-Attendant (IVR) 
Yes
Yes
Yes
Yes
Yes
HUD® (Heads Up Display) 
Yes
Yes
Yes
Yes
Yes
Custom CTI (AGI) 
Yes
Yes
Yes
Yes
Yes
Call Forwarding 
Yes
Yes
Yes
Yes
Yes
DIDs 
Yes
Yes
Yes
Yes
Yes
(patented) Telecommuters 
Yes
Yes
Yes
Yes
Yes
Web Control Panel 
Yes
Yes
Yes
Yes
Yes
Base price-per-minute
Yes
Yes
Yes
Yes
Yes
Block rates  
Yes
Yes
Yes
Yes
Yes
Monthly service fee  
Yes
Yes
Yes
Yes
Yes
Extension fees  
Yes
Yes
Yes
Yes
Yes
Included extensions  
3
3
5
5
10
Maximum number of extensions  
3
5
5
25
Unlimited
SmartID™  
Yes
Yes
Yes
Yes
Yes
Recording Manager™  
Yes
Yes
Yes
Yes
Yes
Real-time, on-line system monitor  
Yes
Yes
Yes
Yes
Yes
Real-time reporting  
Yes
Yes
Yes
Yes
Yes
Email & web message delivery  
Yes
Yes
Yes
Yes
Yes
Virtual fax (receive/forward)  
No
No
Yes
Yes
Yes
Dial-by-name directory  
No
No
Yes
Yes
Yes
Double-Leg Billing  
No
No
No
No
No
Set-up Fee  
Yes
Yes
Yes
Yes
Yes
TrueACD™ queues / Automatic Call Distribution  
Yes
Yes
Yes
Yes
Yes
Maximum number of ACD queues  
1
1
2
4
8
Extra toll-free or local numbers  
Yes
Yes
Yes
Yes
Yes
Local DID for an extension  
Yes
Yes
Yes
Yes
Yes
Integrated conference bridge  
Yes
Yes
Yes
Yes
Yes
Free conference minutes (1st 6 months)  
n/a
n/a
100 free/mo
200 free/mo
400 free/mo
Maximum number of conference seats  
n/a
n/a
10
20
96
On-line conference monitor  
Free
Free
Free
Free
Free
Port existing number  
Yes
Yes
Yes
Yes
Yes
Report Exporting (.csv)
No
No
Yes
Yes
Yes
Custom Caller-IDs
No
No
Yes
Yes
Yes
IVR Authentication
No
No
Yes
Yes
Yes
SMS/Pager Voicemail Notify
No
No
Yes
Yes
Yes
Upload Voice Prompts
No
No
Yes
Yes
Yes
Unlimited Call Queues
No
No
No
No
Yes
Skills-based Routing
No
No
No
No
Yes
Graphical Queue Reports
No
No
No
No
Yes
Agent Call Recording
No
No
No
No
Yes
Agent Variable Log-off
No
No
No
No
Yes
Agents on Cell Phones
No
No
No
No
Yes
On-the-fly Recording
No
No
No
No
Yes
Realtime Queue Stats
No
No
No
No
Yes
Call Monitor / Barge
No
No
No
No
Yes
Vanity Numbers
Yes
Yes
Yes
Yes
Yes
Integrated Conference Bridge
Yes
Yes
Yes
Yes
Yes
Free Conference Minutes (first 6 months)            
Maximum number of conference seats            
Online Conference Monitor            
Custom Routing
         
Location Routing
         
Additional PBX Features

Personal

 Residence Office

Business

 Enterprise
FindMe®
No
No
No
Yes
Yes
Call Screening
Yes
Yes
Yes
Yes
Yes
Music-on-Hold
No
No
No
Yes
Yes
Overflow Queues
No
No
No
Yes
Yes
Protected Queues
No
No
No
Yes
Yes
Conference Bridges
No
No
No
Yes
Yes
Call Groups
No
No
Yes
Yes
Yes
Multiple Auto-Attendants
No
No
Yes
Yes
Yes
Paging / Zone Paging
No
No
Yes
Yes
Yes
Intercom / Zone Intercom
No
No
Yes
Yes
Yes
Voicemail Groups
No
No
Yes
Yes
Yes
Advanced Call-Forwarding
No
No
Yes
Yes
Yes
Call Return
No
No
Yes
Yes
Yes
Call Out
No
No
Yes
Yes
Yes
Report Exporting (.csv)
No
No
Yes
Yes
Yes
Custom Caller-IDs
No
No
Yes
Yes
Yes
IVR Authentication
No
No
Yes
Yes
Yes
SMS/Pager Voicemail Notify
No
Yes
Yes
Yes
Yes
Upload Voice Prompts
No
No
Yes
Yes
Yes
Unlimited Call Queues
No
No
Yes
Yes
Yes
Full Featured A.C.D.
No
No
Yes
Yes
Yes
Skills-based Routing
No
No
Yes
Yes
Yes
Graphical Queue Reports
No
No
Yes
Yes
Yes
Agent Call Recording
No
No
Yes
Yes
Yes
Agent Variable Log-off
No
No
Yes
Yes
Yes
Agents on Cell Phones
No
No
Yes
Yes
Yes
On-the-fly Recording
No
No
Yes
Yes
Yes
Realtime Queue Stats
No
No
Yes
Yes
Yes
Call Monitor / Barge
No
No
Yes
Yes
Yes
System & Management Features

Personal

 Residence Advance

Business

 Enterprise
No hardware/no software
Yes
Yes
Yes
Yes
Yes
Central Business Number
Yes
Yes
Yes
Yes
Yes
Web management
Yes
Yes
Yes
Yes
Yes
Unlimited scalability
Yes
Yes
Yes
Yes
Yes
No busy signals
Yes
Yes
Yes
Yes
Yes
Failover provisioning
Yes
Yes
Yes
Yes
Yes
Offsite data backups
Yes
Yes
Yes
Yes
Yes
Multiple business numbers
Optional
Optional
Optional
Optional
Optional
Call Answering Features

Personal

 Residence Office

Business

 Enterprise
Auto-attendant
Yes
Yes
Yes
Yes
Yes
Custom greeting
Yes
Yes
Yes
Yes
Yes
Music-on-hold
Yes
Yes
Yes
Yes
Yes
Music jukebox
Yes
Yes
Yes
Yes
Yes
Info-on-hold
Yes
Yes
Yes
Yes
Yes
Day and night mode
Yes
Yes
Yes
Yes
Yes
Direct inward dial (DID)
Yes
Yes
Yes
Yes
Yes
Call & User Features

Personal

 Residence Office

Business

 Enterprise
Call Flip
Yes
Yes
Yes
Yes
Yes
Virtual extensions
Yes
Yes
Yes
Yes
Yes
Follow-me calling
Yes
Yes
Yes
Yes
Yes
Advanced transfers
Yes
Yes
Yes
Yes
Yes
Configurable Call Preview Detail
Yes
Yes
Yes
Yes
Yes
Call Screening
Yes
Yes
Yes
Yes
Yes
Call-answer security
Yes
Yes
Yes
Yes
Yes
Do-not-disturb
Yes
Yes
Yes
Yes
Yes
GeoRoute™
No
Optional
Optional
Optional
Optional
SelectRoute™
No
Optional
Optional
Optional
Optional
Information extensions
Yes
Yes
Yes
Yes
Yes
User-assignable ring times
Yes
Yes
Yes
Yes
Yes
Voice & Fax Mail Features 

Personal

 Residence Office

Business

 Enterprise
Never full mailboxes
Yes
Yes
Yes
Yes
Yes
Centralized messaging
Yes
Yes
Yes
Yes
Yes
Personal greetings
Yes
Yes
Yes
Yes
Yes
Phone notification
Yes
Yes
Yes
Yes
Yes
Email notification
Yes
Yes
Yes
Yes
Yes
Web notification
Yes
Yes
Yes
Yes
Yes
Pager notification
Yes
Yes
Yes
Yes
Yes
Email delivery
Yes
Yes
Yes
Yes
Yes
Web delivery
Yes
Yes
Yes
Yes
Yes
Automatic callback
Yes
Yes
Yes
Yes
Yes
TrueACD™ Queuing Features 

Personal

 Residence Office

Business

 Enterprise
Virtual call center
No
No
Yes
With ACD queue
With ACD queue
Even load distribution
No
No
Yes
With ACD queue
With ACD queue
Self-managed agent presence
No
No
Yes
With ACD queue
With ACD queue
Skills-based routing
No
No
Yes
With ACD queue
With ACD queue
Queue optimization
No
No
Yes
With ACD queue
With ACD queue
Call waiting signal
No
No
Yes
With ACD queue
With ACD queue
Info/music on hold
No
Yes
Yes
With ACD queue
With ACD queue
Online real-time queue monitoring
No
Yes
Yes
With ACD queue
With ACD queue
Queue logs
No
Yes
Yes
With ACD queue
With ACD queue
Advanced queue admin privileges
No
No
Yes
With ACD queue
With ACD queue
Agent wrap-up time
No
No
Yes
With ACD queue
With ACD queue
Other Features

Personal

Residence Office

Business

Enterprise
Call blocking
Yes
Yes
Yes
Yes
Yes
Dynamic operator extension
Yes
Yes
Yes
Yes
Yes
Web callback
Yes
Yes
Yes
Yes
Yes
Call detail records
Yes
Yes
Yes
Yes
Yes
Multi-stage dialing
Yes
Yes
Yes
Yes
Yes
Virtual calling card
Yes
Yes
Yes
Yes
Yes